Call centre pay: changing with the times
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Just under one in three employers (32%) taking part in our survey of call centre pay and benefits had made changes to pay rates outside the annual pay review process in the year to August 2006.
The most common reason for making such changes was to respond to market pressures by bringing starting salaries into line with market rates at local or industry level, but recruitment and retention considerations also figure strongly in the accounts given by our case study employers.
At both the Association of Chartered Certified Accountants and AA Insurance, different pay benchmarking exercises have resulted in increases to starting salaries for some employees in order to aid recruitment. Our third case study looks at how Rail |
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