This is a preview. To continue reading, register for free access now. Register now or Log in

Employee involvement turns around staff turnover at Kwik-Fit

Far-reaching changes at Kwik-Fit Financial Services have dramatically improved employee retention and enhanced business performance.

Learning points

  • By implementing a large-scale organisational change programme and involving employees fully in it, Kwik-Fit Financial Services (KFFS) has radically reduced staff turnover from 52% to 34%.