Going to work on an Egg
Summary
Internet and phone bank Egg's data processing and customer service centre at Derby has avoided the high turnover and absence rates associated with some call centres by paying close attention to staff comfort and welfare, including:
free on-site reiki massage;
creative rest areas;
ergonomic equipment; and
safety training.
It's a cheap and cheerful building but we have invested a lot of capital to try and make staff comfortable," says Pete Andrews, building manager, talking about Egg's new data processing and customer service centre in Derby.
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