Notting Hill Housing Group's new approach to cultural change

Notting Hill Housing Group's new competency framework aims to bring about a cultural shift through an emphasis on excellent customer service skills and behaviours.

Celebrating its 40th anniversary this year, Notting Hill Housing Group (NHHG) is one of the UK's pioneers in shared-property ownership, a part-rent, part-buy option, which makes housing more affordable for people living in the UK's capital city.