Case studies: Offshoring in financial services
IRS Employment Review talks to Barclays, Norwich Union and Royal and SunAlliance about the challenges of recruiting, training and motivating contact centre employees based abroad who represent their brands to UK customers.
A passage to India: offshoring in financial services By Louis Wustemann, writing in IRS Employment Review. Also includes a look at why the AA has decided not to offshore work in India.
Also
Call centre jobs boom Writing on
personneltoday.com, Mike Berry looks at new data from National Statistics, which
reveal that employment growth in UK call centre jobs has outperformed the
national rate almost threefold.
UK employers seek value in offshoring
Nearly two-thirds of UK employers believe that offshore outsourcing can bring
real competitive and strategic advantage, according to new research from
international law firm Baker & McKenzie
Don't
offshore your problems, says BT Retail IRS
Employment Review profiles the experience of the HR team at BT Retail, who took
full responsibility for the call centre restructuring.
How to make a success of offshore
outsourcing HR must get to grips with cultural differences if
offshore outsourcing is to succeed, argues Mark Koboyashi-Hillary, writing in
Personnel Today .
How to manage outsourcing partnerships By Richard Houghton, managing director of Xchanging HR Services, writing on personneltoday.com.
