Case studies: The benefits of a coaching culture

Training professionals at Barclaycard Business, BEA Systems, Cobbetts, Deloitte, the VSO and West Bromwich Building Society discuss the challenges and benefits of putting coaching at the centre of organisational culture.

  • Coaching on call   Ray Harrison, head of training at Barclaycard Business, explains how coaching will play a key role in his radical plans to transform training and reduce staff turnover at the company's call centre. From Training Magazine.

  • Legal Eagles    Coaching is embedded in the culture at law firm Cobbetts, playing a key role in career progression, appraisal and leadership training processes. From Training Magazine.

  • Going the distance   Writing in Personnel Today, Kirstie Redford investigates the impact of coaching arrangements at four employers: BEA Systems, Deloitte, the VSO and West Bromwich Building Society.

    • Also

    A defining time for coaching    Weaving coaching into the fabric of the organisation is the way forward for this people development tool. By Stephanie Sparrow, writing in Personnel Today.

    Coaches fight for credibility    With a spate of new codes and standards emerging in the coaching industry, Guy Sheppard investigates whether they will lead to clarity or confusion for buyers. 

    Case study: Using coaching to drive change    A coaching programme helped the HR department at BP Trinidad and Tobago build the expertise and confidence necessary to drive change across the organisation.

    Case study: How Game transformed training   Software retailer Game radically updated its training programme, introducing techniques such as role play and cascaded coaching, in a bid to ensure its 4,000 staff offer customers unrivalled product knowledge and service.