Case study: Culture change at HSA

Health insurer HSA boosted morale and reduced staff turnover with a culture change programme developed via consultation with staff.

HSA's new culture is built on seven standards that have been developed by employees themselves through an extensive consultation exercise.

  • HSA revitalises its culture to boost morale and retention Rachel Suff reports.

    Also

    Case studies: Leadership and culture change   Antony Adshead reports on how the HR teams at two different organisations - Allied Domecq and Abbey - set about integrating leadership training with culture change initiatives.From Personnel Today.

    Case study: Co-operative Financial Services  A culture change programme at Co-operative Financial Services has been designed to improve performance and build unity among 15, 000 staff.

    Case studies: Corporate turnaround and culture change  XpertHR presents links to a selection of case studies on the successful implementation of culture change strategies.

    Developing HR strategy: Developing the right culture  Writing in Personnel Today, Keith Rodgers examines the key factors behind creating a productive company culture.

    A coherent approach to tackling staff turnover  Reducing staff turnover is a key priority for many organisations in today's tight labour market. We take a further look at the retention strategies that employers have put in place.

    Planning for staff retention  IRS Employment Review looks at how unwritten terms in the new "psychological contract" have increased the expectations that employees have of their working conditions, which has in turn had an impact on the ability of employers to retain staff.