Case study: Dispute resolution at Hillingdon PCT

Hillingdon Primary Care Trust encourages a preventative approach to dispute resolution, settling workplace differences informally wherever possible, with the majority of employee complaints not proceeding to a formal grievance hearing.

  • Hillingdon PCT encourages informal dispute resolution    By Rachel Suff, writing in IRS Employment Review.

    Also

    The benefits of alternative dispute resolution    Mediation represents a highly effective way to resolve many workplace disputes without generating publicity or further escalating the problem, writes Michael Ord of Eversheds.

    Alternative dispute resolution: a win-win approach?    Employers are increasingly favouring mediation, either third-party or in-house, as a neutral, confidential and cost-effective alternative to tribunals.

    Handling disputes takes up 10% of HR's time   HR staff estimate they spend 10% of their time on average dealing with disciplinary and grievance cases, although estimates range from none to 80%, according to latest research from IRS.

    Statutory minimum dispute resolution procedures: (1): The dismissal and disciplinary procedures; (2): The grievance procedures; (3): Automatically unfair dismissal case study; and (4): Questions and answers   From HR & Compliance Centre's series looking at hot topics in employment law.

    Model policies and documents: Discipline and grievance and Termination of employment   From HR & Compliance Centre's policies and documents service.

    Grievance procedures and Disciplinary rules and procedures: the basics   From HR & Compliance Centre's employment law reference manual.