Case study: Skillsmart Retail

Sector skills council Skillsmart Retail aims to create clear career structures for retail workers, supported by a new training and qualifications strategy.

  • Selling skills in the retail sector   By Janet Egan, writing in IRS Employment Review.

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    Case study: How Game transformed training    Software retailer Game radically updated its training programme, introducing techniques such as role play and cascaded coaching, in a bid to ensure its 4,000 staff offer customers unrivalled product knowledge and service.

    Retailers claim minimum wage rise will cost 20,000 jobs    XpertHR reports.

    Industrial relations in retail    IRS looks at the challenges facing unions trying to organise in the retail sector. By Louis Wustemann.