How to deal with employees who submit trivial grievances, or grievances repeating allegations
The XpertHR "how to" section includes a new guide on how employers should deal with employees who submit trivial, frivolous or malicious grievances, or grievances about issues that the employer has already addressed.
It covers the need to deal with grievances fairly, but balances this with the employer's legitimate wish to avoid using management time to deal with unnecessary grievance proceedings.
The guide looks at when it may be appropriate for the employer to attempt to resolve the issue informally, and when the employer may be justified in refusing to deal with the complaint under the grievance procedure.
- How to deal with employees who submit trivial grievances, or grievances repeating allegations Practical guidance for employers on dealing fairly with grievances that appear to be frivolous or malicious, or that repeat complaints that have already been dealt with.
Also
The XpertHR How To section includes further practical guidance on handling grievances, including How to handle appeals against grievance decisions and How to handle grievances raised during disciplinary procedures.
Good Practice Guide: Handling grievances The XpertHR good practice guide on handling grievances offers employers further guidance on dealing with what may appear to be trivial grievances.
The XpertHR FAQs section includes answers to the following questions on grievances:
Can an employer deal with a grievance informally?.
Is an employer required to deal with a grievance raised by an ex-employee?
What is the minimum an employer must offer an employee in terms of access to a grievance procedure?
