How to manage difficult people

Louise Etheridge identifies five 'difficult' employee types that can have a negative impact on team performance - from the angry to the useless - and offers guidance on how best to manage them.

  • The evil ones    By Louise Etheridge, writing in Personnel Today.

    Also

    Employer branding: Developing your people    This section of the Personnel Today Management Resources one stop guide to employer branding includes useful guidance on managing the impact of discord on team performance.

    Boosting team competence   John Warner examines new research on identifying the collective competencies of a team of employees.

    Emotional intelligence and team building  Writing in Employee Development Bulletin, Anand Shukla looks at research suggesting that the single most important element in teamwork is not average IQ but emotional intelligence.