How to prepare for and conduct a grievance hearing

This guide in the HR & Compliance Centre "how to" section gives practical guidance for employers on dealing with an employee's grievance, from the first steps to take on receiving a grievance, to holding the meeting and letting the employee know the outcome. It sets out a process for the manager conducting the meeting to follow, including how to prepare for the meeting and how to ensure that the meeting is conducted fairly. 

• How to prepare for and conduct a grievance hearing Step-by-step guidance on investigating and handling a formal complaint raised by an employee, focusing on following a fair procedure. 

Also

The HR & Compliance Centre FAQs section answers a number of employers' questions on grievance procedures, including:

• Who should deal with an employee's grievance?
• Is an employee who does not submit a written grievance barred from bringing a tribunal claim based on his or her complaint?
• What should the employer do if an employee fails to attend a meeting under the grievance procedure?
• Is an employer required to deal with a grievance raised by an ex-employee?

HR & Compliance Centre 2010 dispute resolution survey: grievances and the new Acas code of practice The 2010 dispute resolution survey examines the steps taken by employers to manage employee grievances and avoid unnecessary employment tribunal claims. 

Grievance procedure The HR & Compliance Centre policies and documents section includes a model grievance procedure.