Making a success of offshoring

Nic Paton investigates the current state of the offshoring market and finds out how HR can help make offshoring a success.

  • Home and away    By Nic Paton, writing in Personnel Today.

    Also

    Case studies: Offshoring in financial services    IRS Employment Review talks to Barclays, Norwich Union and Royal and SunAlliance about the challenges of recruiting, training and motivating contact centre employees based abroad who represent their brands to UK customers.

    Call centre jobs boom  Writing on personneltoday.com, Mike Berry looks at new data from National Statistics, which reveal that employment growth in UK call centre jobs has outperformed the national rate almost threefold.

    UK employers seek value in offshoring    Nearly two-thirds of UK employers believe that offshore outsourcing can bring real competitive and strategic advantage, according to new research from international law firm Baker & McKenzie

    Don't offshore your problems, says BT Retail   IRS Employment Review profiles the experience of the HR team at BT Retail, who took full responsibility for the call centre restructuring.

    How to make a success of offshore outsourcing   HR must get to grips with cultural differences if offshore outsourcing is to succeed, argues Mark Koboyashi-Hillary, writing in Personnel Today     .

    How to manage outsourcing partnerships   By Richard Houghton, managing director of Xchanging HR Services, writing on personneltoday.com.