New competency case studies published

IRS journal Competency & Emotional Intelligence presents its regular round-up of case studies on current competency practice across a range of organisations. All case studies are authored by John Warner.

  • Jaguar and Land Rover: driving for continuous improvement

  • GlaxoSmithKline: developing leadership

  • Johnston Press: developing capability in a flat structure

  • SecondSite Property Holdings: a return to competencies

  • NEC Group: assessing and developing competencies

    Also

    From the previous edition of Competency & Emotional Intelligence:
    Reigate and Banstead Council: a balanced scorecard aids customer satisfaction
    Common Services Agency: emotional intelligence provides the starting point
    Boots Opticians: focus on customers
    THP: competencies for careers and personal advisers on the way
    DSA: a green light for change

    Case study: Shepherd Construction builds the right values   Shepherd's use of competence mapping processes is unique within its sector, but is fully in line with the company's aim of integrating training activity with its people agenda. By Stephanie Sparrow, writing in Training Magazine.

    Lexus drives new model   Writing in Training Magazine, Jan Kidacki of Lexus GB explains how the company took an integrated approach to developing the behaviours which personify the retail brand.