New competency case studies published

IRS journal Competency & Emotional Intelligence presents its regular round-up of case studies on current competency practice across a range of organisations. All case studies are authored by John Warner.

  • easyJet: selection processes take off with competencies

  • Contact 24: pioneering new call-centre skills framework 

  • Notting Hill Housing Group: a new approach to cultural change

  • West Bromwich Building Society: competencies take centre stage

    Also

    Previous competency case studies Read case studies from previous editions of Competency & Emotional Intelligence.