New competency case studies published

IRS journal Competency & Emotional Intelligence presents its regular round-up of case studies on current competency practice across a range of organisations. All case studies are authored by John Warner.

  • Loop: putting customer services values into action

  • Belfast City Council: competency use moves up a notch

  • Marriott Hotels: making sure competencies live and breathe

  • Ministry of Defence: competency renewal gives training a boost

  • Rochdale Borough Council makes a start with the chief executive

    Also

    Case studies from previous editions of Competency & Emotional Intelligence: Summer 2003 and Spring 2003