New model letters: ex-employee grievances and external complaints about employees
The XpertHR policies and documents section has been enhanced by a new model letter responding to an ex-employee who has raised a grievance and one responding to a customer or client who has made a complaint about an employee.
- Letter responding to an ex-employee who has raised a grievance Use this model letter to respond to a complaint that has been made by an employee who has left your organisation.
- Letter responding to a customer or client who has made a complaint about an employee Use this model letter to respond to a complaint about an employee that has been made by a customer or client.
Also
Is an employer required to deal with a grievance raised by an ex-employee? The XpertHR FAQs service answers this and other frequently asked questions on grievances.
Line manager briefing on conducting an investigation This line manager briefing examines how to conduct an investigation. While disciplinary investigations may be the most common form of investigation, much of the guidance would apply equally to other situations where an investigation may be necessary, for example on receipt of a grievance.
Letter to an external witness requesting a witness statement regarding an internal grievance Use this model letter to request that an external witness provide a witness statement regarding an internal grievance.
