O2's award-winning sales development scheme
O2's award-winning sales academy is based on the philosophy of winning market share by being different. We examine the scheme that has increased sales and improved customer satisfaction.
- A better connection: O2's award-winning development scheme The academy is a four-stage (bronze, silver, gold and platinum), competence-based accreditation programme that is fully integrated into O2's HR processes.
Also
Adapting sales training techniques for the future Training and Coaching Today magazine examines whether tried-and-tested methods of sales training still work.
Survey: Competencies in the workplace Read IRS's study of how 210 employers use competencies.
O2 revamps hiring to reduce call centre attrition With four contact centres to operate and labour turnover costs to control, telecoms provider O2 has redesigned its recruitment process to ensure that it attracts and retains the best employees.