Taking HR online at Aviva

Insurance group Aviva has developed an online HR question and answer service for staff that has successfully reduced the number of queries to the HR team. Its online "Ask HR" service now consists of more than 2,500 generic questions and answers across more than 20 categories, ranging from diversity and learning and development to pay and sickness absence. 

  • Taking HR online at Aviva IRS examines how difficulties responding to queries from its 30,000-strong workforce prompted Aviva's HR department to develop an online question and answer service, called Ask HR. 

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Taking HR online at the Royal Borough of Kensington and Chelsea The Royal Borough of Kensington and Chelsea council has not quite established a paperless HR function, but its extensive online personnel service is a benchmark for local government. 

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