HR technology 2021

The 2021 XpertHR benchmarking survey on HR technology, focusing on what is driving the use of HR technology, how HR is using it, and the benefits, challenges and opportunities it presents. The survey is based on responses from 144 organisations with a combined workforce of 139,725 employees.

Survey questions

• How would you describe your organisation’s HR technology strategy?
• What HR technology systems/software does your organisation use?
  • What are the main barriers to the use of HR technology systems/software for your organisation?
• How would you describe the current level of technological capability within your organisation’s HR function?
• What are the drivers of HR technology use at your organisation?
• For what specific areas of HR work does your organisation use HR technology?
• How effective has HR technology been in meeting your organisation's needs regarding data analytics?
• How effective has HR technology been in meeting your organisation's needs regarding diversity and inclusion?
• How effective has HR technology been in meeting your organisation's needs regarding employee administration?
• How effective has HR technology been in meeting your organisation's needs regarding employee experience/engagement?
• How effective has HR technology been in meeting your organisation's needs regarding employee wellbeing?
• How effective has HR technology been in meeting your organisation's needs regarding the handling of compliance issues?
• How effective has HR technology been in meeting your organisation's needs regarding learning and development?
• How effective has HR technology been in meeting your organisation's needs regarding managing underperformance/performance management?
• How effective has HR technology been in meeting your organisation's needs regarding performance review processes?
• How effective has HR technology been in meeting your organisation's needs regarding recording time and absence?
• How effective has HR technology been in meeting your organisation's needs regarding recruitment and selection?
• How effective has HR technology been in meeting your organisation's needs regarding reward and benefits?
• How effective has HR technology been in meeting your organisation's needs regarding workforce planning?
• What are the main benefits that your organisation has experienced as a result of using HR technology?
• What advice on dealing with challenges arising from HR technology implementation and use would you give to other HR professionals?