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Coaching in the workplace

Original authors: Emma Donaldson-Feilder and Jennifer Liston-Smith


  • Coaching is a one-to-one or group interaction to increase individuals' accountability for their performance and/or development. It is about helping people learn, rather than teaching them. (See What is coaching?)
  • Coaching can be used to develop new skills or to enhance performance in the individual's current role, for longer-term development or to transform the way an individual thinks, feels and behaves. (See Different types of coaching)
  • Workplace coaching can be provided through external provision, in-house coaching pools or line managers as coaches - or a combination. (See The provision of workplace coaching)
  • Coaches should have suitable supervision arrangements in place and be committed to ongoing professional and personal development. (See Coach supervision and continuing professional development)
  • The relationship between the coach and coachee is the fundamental factor in any coaching intervention. (See The coaching relationship)