Inclusion is essential for high performance but too many organisations only pay it lip service, writes Lee Russell of learning consultancy OnTrack. But there are 10 steps companies can take improve inclusion, and thus productivity.
An employment tribunal has held that an employer fairly dismissed an employee for using a racist term in the presence of white colleagues. The tribunal was unimpressed with the claimant's arguments that he did not realise anyone was listening, did not intend to offend, and the word is "street talk" where he lives.