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Agency temps - line manager training

Authors: Claire Birkinshaw, Abbey Legal Protection Ltd and Greg Chambers, Osborne Clarke


This training looks at the law and best practice on managing agency temps.

NOTE: It should be noted that, under the proper terminology, an "employment agency" introduces workers to hiring employers for direct employment by the latter (ie acts as a "headhunter"), while an "employment business" engages or employs workers itself and supplies them on a temporary basis to hiring employers. Even though this training refers to the commonly used term "employment agency" throughout, strictly speaking it is "employment businesses" that supply agency temps and to which this guidance applies.

The training covers liaising with employment agencies, the rights of agency staff and offering permanent employment to temporary agency workers.