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Communication, consistency and clarity are the key

Whether it's a handful of photocopied pages or the centrepiece of an e-HR system, an employee handbook is one of the most important tools an organisation has for communicating and managing its employment policies, as an IRS survey shows.

Key points

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    • In spring 2005, IRS conducted its first survey of the use of employee handbooks, including an investigation into what handbooks cover and how they relate to employment contracts.