Ousting the workplace bully: learning from experience
Our survey reveals how anti-bullying tactics make a difference, especially with top-level backing. But attempts to nip potential bullying incidents in the bud appear to be fraught with problems.
Key points
- Almost all of the 92 organisations covered by our survey have a written policy on bullying or harassment, and most of these introduced it within the past five years. More than one-third have a standalone bullying policy, while nearly half cover it within harassment guidelines.
- HR professionals say that employers should provide a strong, consistent message that bullying behaviour will not be tolerated. A supportive, independent and confidential mechanism for potential victims should also be in evidence.
- Almost all organisations use an informal approach to resolve bullying incidents in the first instance and only adopt a formal procedure if this fails. Preventative measures are less widespread, with 52 organisations offering training to line managers, 48 offering it to senior managers and just 23 to non-managerial staff.
- More than one-third of respondents said that bullying has moved up the management agenda in recent months, two-thirds have witnessed a reported bullying incident during the past two years. The most frequent outcome is an informal resolution of the alleged case.