Introduce, manage and review a standby and call-out system

Key points

• Employers use standby and call-out arrangements where employees may need to be available for work outside their normal hours.
• When introducing a standby and call-out system, the employer should understand the contractual implications and ensure that the standby and call-out requirements are clearly stated in employees' contracts.
• The employer should make clear how employees will be compensated for time spent on standby, or when called out, and should regularly review these levels of compensation.
• Employers should periodically review their standby and call-out arrangements to ensure that they are the best way of providing cover for the work required.

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