Embedding culture intelligence within the NHS
Bernadette Thompson OBE, Director of People and Culture at North Middlesex Hospital, Royal Free NHS Foundation Trust, talks to Shelagh Prosser about advancing cultural intelligence within the NHS, drawing on her experiences at Barts Health NHS Trust and King's College Hospital NHS Foundation Trust over the past three years.
Key points
- Culture has different definitions.
- Real change necessitates seeing culture as being more than cultural background.
- Cultural intelligence is an integral component of advancing inclusion.
- To have an impact, it is important to relate the training to everyday experiences.
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