Dealing with poor performance: case study 1
We provide a case study that looks at a situation in which an employer needs to address an employee's poor performance.
The employee's manager wants to dismiss her for poor performance even though the employer has, to date, failed to address it through a performance management process.
- Topic of the week: Dealing with poor performance case study 1 Employers need to investigate poor performance to try to establish whether it is conduct or capability related, and follow the appropriate procedure to address it.
Also
The XpertHR policies and documents section includes a number of model documents to help employers manage employees' poor performance. For example, there are documents to help employers carry out performance appraisals and an Improved performance review procedure. There are also a number of documents relating to disciplinary procedures, including a Letter confirming what has been agreed following an informal discussion of minor unsatisfactory performance.
We also provide guidance on How to handle an underperforming employee as well as a Good practice guide on performance management.
Where an employee's poor performance is due to his or her misconduct, disciplinary action is usually the appropriate response. The Disciplinary rules and procedures section of the XpertHR employment law manual explains the law relating to disciplinary action, while the misconduct flowchart in XpertHR's Liveflo module ensures that employers follow the correct procedure in line with the "Acas code of practice on disciplinary and grievance procedures".
