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First Direct (Leeds call centre): 3.75% rise


Key details

Pay award: 3.75% increase for Leeds-based staff

Employees covered (nos.): banking representatives, managers and support specialists (3,573)

Effective date: 1 April 2005

First Direct, the telephone and internet banking arm of HSBC, has increased salary spot rates by 3.75% for around 1,781 banking representatives and support specialists at its Leeds call centre, effective from 1 April 2005. An increase of 2.5% to the company's flexible benefits allowance is also payable from 1 July 2005.