First Direct: Up to 5% pay rise for staff
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Key details Pay award: 5% increase to spot rates for Hamilton-based staff; 3.5% increase to spot rates for staff in Leeds Employees covered (nos.): banking representatives, managers and support specialists (3,480) Effective date: 1 April 2006 |
First Direct, the telephone and internet banking arm of HSBC, has increased salary spot rates by 5% for 783 customer service and support specialists at its call centre in Hamilton, Scotland, effective from 1 April 2006 for 11 months. From 2007, First Direct will be conducting its annual pay review in March, in line with HSBC.
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