Managing disputes: resources
Section 10 of the Personnel Today Management Resources one stop guide on managing disputes. Other sections.
Key organisations
Acas
The Advisory, Conciliation and Arbitration Service (Acas) offers arbitration, conciliation and some mediation for disputes, and advices on best practice on discipline and grievance.
Head Office
Brandon House
180 Borough High Street
London SE1 1LW
Tel 020 7210 3742
Website www.acas.org.uk
Acas Arbitration Scheme
Send all documents relating to the scheme to
Acas Arbitration Section at head office address (above)
Or fax them to 020 7210 3691
Or email them to
Mediation scheme for small employers
For Yorkshire and the Humber contact
David Nicholson on 0113 205 3828
Email dnicholson@acas.org.uk
Leeds Office
Commerce House
St Albans Place
Leeds LS2 8HH
For London contact
Lionel Harrison on 020 7396 5136
London Office
22 and 23 floors
Euston Tower
286 Euston Road
London NW1 3JJ
Acas regional offices
Scotland
151 West George Street
Glasgow G2 2JJ
North West
Commercial Union House
2-10 Albert Square
Manchester M60 8AD
Pavilion 1
The Matchworks
Speke Road
Speke
Liverpool L19 2PH
North East
Cross House
Westgate Road
Newcastle upon Tyne NE1 4XX
Yorkshire and Humber
Commerce House
St Albans Place
Leeds LS2 8HH
West Midlands
Warwick House
6 Highfield Road
Edgbaston
Birmingham B15 3ED
East Midlands
Lancaster House
10 Shewood Rise
Nottingham NG7 6JE
East of England
Ross House
Kempson Way
Suffolk Business Park
Bury St Edmunds
Suffolk
IP32 7AR
Wales
3 Purbeck House
Lambourne Crescent
Llanishen
Cardiff CF14 5GJ
London
22 and 23 floors
Euston Tower
286 Euston Road
London NW1 3JJJJ
South West
The Waterfront
Welsh Back
Bristol BS1 4SB
South East
Wesminter House
125 Fleet Road
Fleet
Hampshire GU51 3QL
Suites 3-5
Business Centre
1-7 Commercial Road
Paddock Wood
Kent TN12 6EN
Acas helpline 08457 474747
Helpline for textphone users 08456 061600
For ordering Acas publications 08702 429090
For questions on managing equality in the workplace 08456 003444
Chartered Institute of Personnel and Development
Membership body for HR professionals producting best practice guidelines on discipline and grievance.
35 Camp Road
London SW19 4UX
Tel 0208 971 9000
Citizens Advice
Gives free, confidential, impartial adevice on problems in the workplace, helps individuals fill out forms, write letters, with representation at tribunal.
NACAB
Myddelton House
1150123 Pentonville Road
London N1 9LZ
England and Wales 020 7833 2181
Scotland 0131 550 1000
www.cas.org.uk (Scotland)
Commission for Racial Equality
St Dunstans House
201-211 Borough High Street
London SE1 1GZ
Offers advice and guidance on disputes concerning race discrimination.
England 020 7939 0000
Scotland 0131 524 2000
Wales 0292 0729 200
Centre for Effective Dispute Resolution
Organisation offering expert mediation for employers.
International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
Tel 020 7536 6000
City Disputes Panel
Specialises in mediation and ADR in the City
International Dispute Resolution Centre.
70 Fleet Street
London EC4Y 1EU
Tel 020 7936 7060
Department for Trade and Industry
Offers advice and guidance on disciplinary and grievance issues and disputes involving discrimination on grounds of religion or belief or sexual orientation.
1 Victoria Street
London SW1H 0ET
Tel 0207 925 5415
Disability Rights Commission
Offers advice on disputes about disability and dealing with long-term ill-health.
DRC Helpline
FREEPOST MID02164
Stratford upon Avon
CV37 9BR
0845 7622 633
Employment Lawyers Association
Helps shape employment legislation and organises annual conference for employers.
PO Box 353
Uxbridge
UB10 0UN
Tel 01895 256972
Employment Tribunal service
Advises on how to apply to employment tribunal.
Public enquiry line 0845 795 9775
Minicom users 0845 757 3722
www.employmenttribunals.gov.uk
Equal Opportunities Commission
Offers advice and guidance on equal pay, sexual harassment, sex discrimination and discrimination on grounds of transgenderism.
Arndale House
Arndale Centre
Manchester
M4 3EQ
National helpline 0845 601 5901
Scotland 0141 245 1800
Wales 0292 0641 079
Public Concern at Work
Independent authority on whistleblowing
Suite 306
16 Baldwins Gardens
London EC1N 7RJ
Tel 020 7404 6609
0141 883 6761 (Scotland)
TUC
Advises on rights at work.
Great Russell Street
London WC1b 3LS
Tel 0207 636 4030
www.worksmart.org.uk (World of Work website)
Know your rights line 0870 600 4882
The Work Foundation
Offers advice and consultancy on workplace matters and management best practice.
Peter Runge House
3 Carlton House Terrace
London SW1Y 5DG
Useful publications
DOWNLOADS
From Acas (www.acas.org.uk)
The Acas Arbitration Scheme For the Resolution of Unfair Dismissal Disputes (England And Wales)
The Acas Arbitration Scheme For the Resolution of Unfair Dismissal Disputes (Scotland)
The Acas Arbitration Scheme for the Resolution of Flexible Working Disputes: A Guide to the Scheme
An Arbitration Scheme Q&A
Acas Self Help Guide: Producing a Written Statement
Code of Practice: Disciplinary and Grievance Procedures 2000
Discipline and Grievances at Work Handbook
Draft Code of Practice: Disciplinary and Grievance Procedures 2004-06-25
Heading for a Tribunal? The Acas Arbitration Scheme
Producing Disciplinary and Grievance Procedures
From DTI (www.dti.org.uk/er)
Contracts of Employment (PL810)
Disclosures in the public interest: protection for workers who blow the whistle (PL502)
Fair and Unfair Dismissal (PL714)
Individual Rights of Employees (PL716)
Rights to notice and reasons for dismissal (PL707)
Unfairly Dismissed? (PL712)
Written statement of Employment Particulars (PL700)
The Dispute Resolution Regulations - comprehensive guidance, small firm guidance, employee guidance
From the CIPD - (www.cipd.co.uk)
Disciplinary and Grievance Procedures - Best Practice
Discipline at Work - Frequently Asked Questions to the CIPD's Legal Advisory Service
Unfair Dismissal - Frequently Asked Questions to the CIPD's Legal Advisory Service
From the Work Foundation (www.theworkfoundation.com)
Managing Discipline and Grievance, Managing Best Practice no 57, October 98
From Xpert HR
Guidance
Disciplinary rules and procedures - XpertHR employment law reference manual
Procedure in cases of discrimination - XpertHR employment law reference manual
Statutory dismissal and disciplinary procedures - XpertHR quick reference
Statutory dispute resolution procedures: automatically unfair dismissal case study - XpertHR topic of the week
Statutory dispute resolution procedures: questions and answers - XpertHR topic of the week
Statutory disputes resolution procedures: the grievance procedures - XpertHR topic of the week
Tribunal procedures and other methods of resolution - XpertHR employment law reference manual
Unfair dismissal: rights on termination - XpertHR employment law reference manual
Articles
Discipline procedures: dawn of a new era?
Dispute resolution in the workplace
Don't nurse a grievance: resolving disputes at work
The Acas arbitration scheme for unfair dismissal: reinventing the wheel?
BOOKS
A Practical Approach to Arbitration Law, Tweeddale A and Tweeddale K, Blackstone
ADR in Employment Law, Chris Chapman, Jerry Gibson, Stephen Hardy, Cavendish Publishing
Arbitration Law, Merkin R, Butterworths
British Employment Law Handbook, 12th edition, Butterworths
Butterworths' Employment Law Handbook 12th edition
Courts or Compromise? Routes to Resolving Disputes, Y Bennion and A Rogers, The Work Foundation
Handling Discipline (updated), Tricia Jackson, CIPD
Handling Grievance, Tricia Jackson, CIPD
IRS HR Essentials, Butterworths
IRS Managing a Diverse Workforce, Butterworths
Managing Dismissal: a Practical Guide to the Art of Dismissing Fairly, Butterworths
The Disciplinary Interview, Alan Fowler, CIPD
The Law of Termination of Employment, 6th edition, Robert Upex - Jordan Publishing Ltd
Tolleys Employment And Personnel Procedures, ButterworthsTolley's Employment Tribunal Handbook, Practice Procedures and Strategies for Success, Butterworths
Tolley's Termination of Employment, Butterworths
Unfair Dismissal - A Guide to the Relevant Case Law, 21st edition, Butterworths
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Section 1: Introduction
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