Growing numbers of grievances are being written with the assistance of AI, increasing the burden on HR departments as they struggle to deal with a greater volume of often increasingly complex claims. What's the solution? Here we explore how AI is shaping workplace grievances and how HR teams might need to look at their grievance processes differently.
Workplace grievances written with the assistance of generative AI are on the rise, increasing the pressure on HR departments and line managers. Katherine Pope offers guidance to help employers deal fairly and efficiently with lengthy, legal citation-rich documents that sometimes obscure rather than reveal the core issues.
In February 2019, Acas made changes to its guide on discipline and grievances, which complements the "Acas code of practice on disciplinary and grievance procedures". We set out the key updates, in particular the amended guidance on workers seeking to postpone a disciplinary hearing because their preferred companion is unavailable.
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Commentary and insights: HR and legal information and guidance relating to grievances.