Podcast: Handling difficult conversations

Handling difficult conversations is an essential skill for line managers but it doesn't come easily. Gary Bates and Sarah-Jane Georges, both account directors at behaviour change company Steps, discuss the best ways to develop line manager confidence and competence in having such conversations.

This includes the key principles around having effective and productive conversations when the subject matter is difficult or potentially upsetting for the employee, and offer examples using role play.

Transcript