An employee's inappropriate behaviour towards a customer is not necessarily a fair reason for dismissal when the surrounding circumstances are taken into account, as the employer in this tribunal case found out.
This employer's laissez-faire approach to the carry-over of holiday into subsequent annual leave years resulted in an employment tribunal ordering it to pay an employee £4,272 in holiday pay when she was made redundant.
A model letter dismissing an employee on the ground of unsatisfactory job performance following a stage 3 formal performance management meeting, where the employee has refused an offer of redeployment.