In DLA Piper's latest case report, Francis v Pertemps Recruitment Partnership Ltd, the claimant successfully argued that he was dismissed when the work that he was carrying out for a specific client, identified specifically in the contract of employment, came to an end.
A large energy supplier has successfully defended an employment tribunal claim that it unfairly dismissed a customer services adviser who commonly hung up on customers and was recorded telling one customer to "bugger off".
An employee's inappropriate behaviour towards a customer can clearly be a fair reason for dismissal, as the unsuccessful claimant in this tribunal case found out.
An employee's inappropriate behaviour towards a customer is not necessarily a fair reason for dismissal when the surrounding circumstances are taken into account, as the employer in this tribunal case found out.
A model letter dismissing an employee on the ground of unsatisfactory job performance following a stage 3 formal performance management meeting, where the employee has refused an offer of redeployment.